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The Foundation Level is the entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL V3 Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.

Successful completion of the Foundation qualification also fulfils the prerequisite entry criteria for the next level of study within the ITIL qualifications scheme, the ITIL V3 Intermediate Level.

Course Contents:

  • ITIL V3 Foundation Syllabus v4.2: ITIL and the Service Lifecycle
  • ITIL V3 Foundation Syllabus v4.2: Service Strategy Fundamentals
  • ITIL V3 Foundation Syllabus v4.2: Service Strategy Processes
  • ITIL V3 Foundation Syllabus v4.2: Service Design Fundamentals
  • ITIL V3 Foundation Syllabus v4.2: Service Design Processes
  • ITIL V3 Foundation Syllabus v4.2: Service Transition Processes and Principl
  • ITIL V3 Foundation Syllabus v4.2: Service Operation Principles and Function
  • ITIL V3 Foundation Syllabus v4.2: Service Operation Processes
  • ITIL V3 Foundation Syllabus v4.2: Continual Service Improvement Fundamental
  • Mentoring ITIL V3 Foundation (ITV3F)
  • TestPrep ITIL V3 Foundation (ITV3F)